Terms & Policies

 

WEBSITE USAGE TERMS AND CONDITIONS

Welcome to the Fenetti website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • It is your responsibility to ensure that any product information or delivery service meets your specific requirements.

  • You acknowledge our copyright over the design, layout, look, appearance and graphics and written content.

  • You acknowledge that unauthorized use or infringement of that copyright may give rise for us to a claim for damages against you.

  • For your convenience, this website may also include links to other websites. This does not signify that we endorse that website.

  • For your information, all trademarks reproduced in this website, which are not the property of Fenetti are duly acknowledged.

  • Use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Returns

  1. All returns must be reported to Your Account Manager for approval before they are physically sent back to Us and must have a return form attached. Failure to follow Our returns procedure may lead to delays in Us issuing refunds.

  2. The returns procedure is as follows:

  1. Report the return to Your Account Manager quoting the Sales Order number and reference. If the return is due to damage then please attach photographic evidence of the damaged item, as detailed in clause 11.2.)

  2. Your Account Manager will raise a return on Our system and send You a returns form to be attached to the package. If a replacement is required, Your Account Manager will arrange this.

  3. Collection or drop off to be arranged.

  4. The return will be accepted into Our warehouse and inspected.

  5. Credits where necessary, will be raised.

Please note that We will not issue a credit note where only part of a set is returned, therefore please make sure all cushions, glass parts, fixing kits, and all components are also returned with the furniture. We have the right to deny a credit if We receive a partial return of the Goods.
 

Customer Change of Mind

  1. If You are returning Goods due to a customer change of mind, We must:

  1. Receive notice in writing that You intend to return an item and agree to the return.

  2. You will be liable for the cost of returning the Goods.

  3. The Goods must be returned in their original packaging in such a state that they can be re-sold without the need for discounting.

  4. If the Goods are returned without the original packaging or if the packaging has been damaged, they must be returned safely wrapped and suitable for transit and You will be liable for a re-packaging fee of £35.

Inspection and Acceptance of Goods

  1. You (customers) must inspect the Goods on delivery or collection. If You identify any shortages, You should report this firstly on the delivery date and then inform Us in writing within 48 hours of delivery, providing details. Shortages to a delivery or collection will be rectified once an internal investigation has been carried out and the shortage agreed by both parties.

  2. If You identify any damages, You must inform Us in writing within 48 hours of delivery, providing details of the Sales Order, details of the damaged Goods and photographs to show the damage and packaging. Once satisfied that the Goods are defective, We will;

  1. Arrange for a return to be raised and Your Account Manager will email You a Returns Note which must be returned attached to the damaged item(s).

  2. Once We receive the returned Goods, the Goods will be inspected.

  3. Subject to Your compliance with this clause and/or Our agreement, We will as appropriate repair, replace or refund part or all of the Goods.

 

  • We will be under no liability or further obligation in relation to the Goods if one of the following criteria is met:

  • You fail to provide notice as set above.

  • You fail to return the complete item including cushions and glass.

  • The defect arises from normal wear and tear of the Goods.

  • The defect arises from misuse of the Goods, negligence, wilful damage or any other act by You or any third parties.

  • The defect arises from an Act of God.

  1. Our acceptance of returned Goods will be deemed to be upon inspection of them by Us. If the Inspection is not passed, You will bear the cost of returning the Goods and a refund/replacement will not be arranged.

    1. Acceptance of the Goods will be deemed to be upon inspection of them by You and in any event 48 hours after delivery.

Goods received in Error

If You have received Goods in error, please inform Us of this as soon as possible. In most cases We will be able to arrange collection and/or replacement of the correct items if still required.
 

  1. Risk and Title

Notwithstanding delivery and the passing of risk, property in and title to the Goods shall remain with the Seller until the Seller has received payment of the full Price of (a) all Goods and/or services the subject of the contract and (b) all other Goods and/or services supplied by the Seller to the Buyer under any contract whatsoever. Payment of the full Price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the Seller and Buyer.

As long as the Goods have not been resold, and without limiting any other right or remedy We may have, We can at any time ask You to deliver back the Goods and, if You fail to do so promptly, enter any of Your premises or of any third party where the Goods are stored in order to recover them.
 

  1. Termination

    1. We can terminate the sale of Goods under the Contract where You meet any one of the following conditions:

  • You commit a material breach of Your obligations under these Terms and Conditions;

  • You are or become, in Our reasonable opinion, are about to become the subject of bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors;

  • You enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any such scheme or arrangement is made with Your creditors; or

  • You convene any meeting of Your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of Your assets or undertaking or any part thereof, any documents are filed with the court for the appointment of an administrator, notice of intention to appoint an administrator is given by You or any of Your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of Your affairs or for the granting of an administration order, or any proceedings are commenced relating to Your insolvency or possible insolvency.


     17. Warranty
All of our products carry a 12 month Manufacturer Warranty and this covers the structural frame and defects. Cushions are only covered for manufacturing defects and does not cover wear and tear, or misuse. The glass is not covered after the initial 48 hours following delivery and must be reported within this period (see 11.2). Any Customer of La Vita can offer the end consumer a guarantee of their choosing, however the 12 month Manufacturer Warranty still applies.